We want you to feel confident when shopping at Svn Futures .
Because our products are handcrafted, each piece is unique. Minor variations in color, carving details, or wood grain are considered part of the handmade character and are not defects.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue.
After reviewing the details, we will gladly offer a replacement or a refund, depending on the situation.
Returns & Refunds
Due to the handcrafted nature of our products, we do not accept returns for reasons such as personal preference, minor variations, or change of mind.
Refunds are considered only in cases of confirmed quality issues or damage during transit.
Custom & Personalized Items
Custom or personalized items are non-refundable , unless they arrive damaged or defective.
Refund Processing
Once a refund is approved, it will be issued to your original payment method.
Please allow several business days for the refund to be processed by your bank or payment provider.
Need Help?
If you have any questions or concerns, feel free to contact us at:
📧
[email protected]
We’re always happy to help.
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